Official Return & Refund Policy

At VGR Pakistan, we are committed to providing you with 100% authentic grooming tools and a company-backed guarantee. As the authorized partner, we maintain strict standards of quality, safety, and hygiene.

Please read our terms and conditions below carefully regarding returns, replacements, and refunds.

1. 7-Day Replacement Guarantee

If your product arrives physically damaged, has missing parts, or suffers from an immediate manufacturing defect, you are eligible for a replacement within 7 days of delivery.

How to Claim: Contact our customer care team via WhatsApp at +923293844486 or email us at info@vgrpakistan.com with your order number and clear proof of the defect.

The Unboxing Video Rule: To protect both parties from fraudulent claims, we strongly recommend recording a continuous video while unboxing your package. This serves as quick verification to fast-track your replacement.

2. Hygiene & Safety Policy (Non-Returnable Items)

Due to the highly personal nature of grooming products (such as trimmers, shavers, epilators, straighteners, and hair dryers), we cannot accept returns or exchanges for any product that has been opened, used, or has its internal protective seals broken.

Every VGR customer has the right to receive a brand-new, completely sterile, and untouched device. Once an item is opened or touches skin/hair, it can no longer be resold for health and public safety reasons.

3. Change of Mind & Product Liking

We do not offer returns, exchanges, or refunds based on a "change of mind" or "customer liking."

We encourage all customers to thoroughly read product specifications, features, and descriptions on our official website before making a purchase. Once an order is delivered in perfect working condition as described, it cannot be returned simply because it did not meet subjective personal expectations.

4. Technical Issues Post 7 Days (Warranty)

If your product develops a technical or manufacturing fault after the initial 7-day delivery window has passed, it falls strictly under our official warranty protocol.

In such cases, the product will not be refunded or exchanged for a new one. Instead, it will be repaired or serviced according to our Official Warranty Policy Terms. Please visit our dedicated Warranty Page to understand how to claim repairs for your specific model.

Need Help?

Our support team is available to assist you with any questions:

WhatsApp Business: +923293844486

Email Support: info@vgrpakistan.com

Please note that our old number is deprecated.