VGR Pakistan — Official Warranty Terms & Conditions

Every product purchased directly from vgrpakistan.com is covered by a 6-month official warranty against manufacturing defects. This page explains exactly what is covered, how to file a claim, and what to expect.

Just received a faulty item? If your product arrived Dead on Arrival or with visible transit damage, and it's within 48 hours of delivery, this is handled faster under our Refund Policy (refund/replacement, with a continuous unboxing video required) rather than the process below. After 48 hours, or for any fault that develops later, the Warranty process on this page applies.

1. Warranty Coverage

Your VGR product is covered for 6 months from the date of delivery against the following:

  • Motor failure under normal use conditions
  • Blade misalignment or breakage that is present at first use (a manufacturing defect). Blade misalignment, breakage or wear that develops after use is treated as usage-related and is not covered
  • Battery that fails to charge due to a manufacturing defect. Gradual loss of battery capacity over time is not covered
  • Button or switch failure under normal use
  • Internal electrical or mechanical defects
  • Any manufacturing fault confirmed upon inspection

2. Warranty Duration

  • Duration: 6 months from the date your order was delivered
  • Applies to: All products purchased at vgrpakistan.com only
  • Proof required: Your order number (found in your confirmation message or on the packaging slip)
  • Bundles and multi-attachment kits: The 6-month warranty applies individually to each functional component (e.g. each trimmer in a bundle, or each attachment head in a grooming kit). If one component of a multi-piece product fails, only that specific component is repaired or replaced — the rest of the kit is unaffected and does not need to be returned unless required for inspection

3. How to File a Warranty Claim

Filing a claim is straightforward. Follow these steps:

  1. Record a short video clearly showing the defect or issue with the product. For claims raised within the first 5 days of delivery, please record continuous, unedited footage from opening the box through to demonstrating the fault — this is the fastest way to confirm the issue and avoid delays. Claims raised later only need a clear video of the specific defect itself
  2. WhatsApp us at +923293844486 with:
    • Your order number
    • The video showing the issue
    • A brief description of the problem
  3. Our team will review your claim within 1–2 business days
  4. If approved and the product is required to be sent back for inspection or replacement, the customer is responsible for all delivery and courier charges involved in returning the product to VGR Pakistan. VGR Pakistan does not cover return shipping costs under any circumstances.
  5. Once the unit is received and inspected, we will dispatch the repaired or replacement unit

You can also email your claim to info@vgrpakistan.com with the same details.

4. What Is NOT Covered

The following are explicitly excluded from warranty coverage. VGR Pakistan reserves the right to inspect any returned unit before approving a claim, and to reject claims where the damage is determined to be usage-related rather than a manufacturing defect.

Quick reference — read before filing a claim:

  • Water or moisture damage on a model not rated for water resistance
  • Any breakage, cracking, or physical damage from drops, impact, or mishandling
  • A unit that worked normally when first used and develops a fault later is inspected to determine whether the cause is a manufacturing defect or usage. Faults caused by usage are not covered
  • Normal motor and blade operating noise — heavy-blade grooming machines are expected to produce audible sound during use; noise alone, without an irregular sound pattern, is not a defect
  • Physical damage of any kind — cracks, dents, broken casing, bent blades, or any damage resulting from dropping, impact, or mishandling
  • Water damage on products not rated for water resistance. If a non-waterproof model has been used near water, in humid conditions, or immersed, the warranty is void regardless of when the fault appears
  • Blade wear from heavy or incorrect use — blades used without oil, used on excessively thick or wet hair, or used at incorrect angles will dull prematurely. This is usage damage, not a manufacturing defect
  • Motor burnout from overuse or overloading — running the motor continuously for extended periods beyond recommended session lengths, or forcing the device through hair it is not rated for, is not covered
  • Battery degradation from improper charging — leaving the device on charge for extended periods beyond a full charge, charging with an incompatible charger or cable, or fully draining the battery repeatedly will damage the battery. This is not a manufacturing defect
  • Damage from using incorrect voltage — connecting the device to a power source beyond its rated voltage range
  • Operating noise from the motor or blades — Trimmers, clippers, and other blade-based grooming machines are mechanical devices and will produce audible motor and blade noise during normal operation. This is expected and is not a defect. A claim based solely on "it's loud" or "it makes noise" is not eligible for warranty coverage. If the noise is irregular — grinding, rattling, knocking, or a sudden and noticeable change in sound during use — this may indicate a genuine mechanical issue and will be reviewed. A video clearly capturing the irregular sound, along with a description of when it started, is required for this type of claim.

  • Noise or performance changes after use

    If a product has been used normally and later develops unusual noise, vibration or a change in performance while still working, this is treated as a repair case rather than a replacement.

     

    In such cases:

    1. The customer sends the product to VGR Pakistan for inspection. Accessories, packaging and chargers do not need to be sent unless we request them.
    2. Our technical team inspects the product to identify the cause.
    3. If the issue is due to a manufacturing defect, we will repair it free of charge within the warranty period.
    4. If the issue is due to how the product was used or maintained (for example drops, water exposure beyond its rating, lack of cleaning or oiling, or use with non-original chargers), it is not covered by the warranty. We will share the findings and, where possible, offer a paid repair.
    5. If repair is not possible for a covered defect, VGR Pakistan will decide on the next suitable resolution.

    Replacement is only considered for defects reported on delivery or found to be present from the start. Products that have been in regular use are repaired, not replaced.

  • Damage caused by disassembly, tampering, or third-party repair — any evidence that the product has been opened, modified, or serviced by anyone other than VGR Pakistan immediately voids the warranty
  • General wear and tear — gradual reduction in cutting performance, cosmetic fading, minor surface scratches, or any deterioration that occurs naturally over time with regular use is not covered
  • Loss of accessories — missing guide combs, cleaning brushes, charging cables, or other in-box accessories are not replaced under warranty
  • Damage from using the wrong attachment heads — forcing incompatible attachments onto a device or using attachments incorrectly is not covered
  • Subjective performance complaints — claims such as “it doesn’t cut as well as before” or “it feels slower” without a clear, verifiable defect are not eligible. A video demonstrating the specific issue is required for all claims
  • Claims submitted without proof of purchase — no order number, no warranty. We cannot process any claim without a verifiable vgrpakistan.com order number
  • Products purchased from any source other than vgrpakistan.com — products bought on Daraz, OLX, Facebook Marketplace, or from any third-party reseller carry no warranty from VGR Pakistan regardless of what the seller may have told you
  • Claims submitted after the 6-month warranty period — once the 6-month window from your delivery date has passed, no claims will be accepted under any circumstances

⚠️ Charger Compatibility Notice — Please Read Before Charging

Your VGR device is designed for standard low-power charging (below 10W).

Using a charger, adapter, or power brick rated 10W or above — including fast chargers, laptop chargers, and high-output phone adapters — can permanently damage the battery. Use the supplied cable with a standard 5V adapter rated below 10W.

This type of damage is classified as customer-induced misuse and is explicitly excluded from warranty coverage. No exceptions can be made once a high-wattage charger has been used, as the damage is easily identifiable and non-repairable.

To protect your device:
✔ Use the supplied cable with a standard 5V adapter rated below 10W
✔ Avoid fast-charging adapters, even if the cable "fits"
✔ When in doubt, check your charger's wattage rating before plugging in

We include this warning because it is the single most common cause of battery failure we see and it's 100% preventable. Protect your warranty by charging correctly from day one.

Important note on older claims: The longer a product has been in use, the more difficult it becomes to distinguish a manufacturing defect from usage-related wear. For claims raised after 3 months of use, VGR Pakistan requires a physical inspection of the unit before any replacement is approved. We inspect for signs of misuse, improper maintenance, and normal wear before making a determination.

5. Replacement vs Repair Policy

  • Repair is the default for all warranty claims. Replacement is only offered for faults present on delivery, or at VGR Pakistan's discretion
  • Repaired or replacement units are dispatched only after the defective unit is received at our office and inspected
  • If a replacement is approved and the same model is out of stock, we will offer an equivalent model, or store credit, at our discretion
  • Cash refunds are not provided under warranty — only replacement or repair
  • Recurring failure of the same issue: If a repaired unit develops the same fault again within the warranty period, it will be inspected and repaired again. Replacement may be offered at VGR Pakistan's discretion

6. Claim Turnaround Time

  • Claim review: 1–2 business days after receiving video and order details
  • Receipt of the unit at our office: after approval, ship the unit to us via a trackable courier at your own cost
  • Dispatch of repaired or replacement unit: Within 5–7 business days after the unit is received and inspected

7. Important Conditions

  • Warranty is non-transferable — applies to the original purchaser from vgrpakistan.com only
  • Warranty is void if the product has been tampered with or repaired by any third party
  • All delivery and courier charges for returning a product to VGR Pakistan are the sole responsibility of the customer. This includes the cost of sending the product back for inspection as well as any re-delivery charges. VGR Pakistan does not reimburse or cover return shipping costs under any circumstances.
  • Pack the product securely for return — products damaged in transit due to inadequate packaging will not be eligible for replacement
  • VGR Pakistan is not liable for any loss, injury, or damage resulting from product misuse

8. Products NOT Eligible for Warranty

  • Products purchased from any source other than vgrpakistan.com
  • Products with tampered, removed, or altered serial numbers
  • Products with no verifiable order number
  • Claims submitted after the 6-month warranty period

9. Where Our Warranty Applies

VGR Pakistan Official is an authorized distributor of VGR products in Pakistan. We are not associated with vgrpakistan.pk or vgr-official.pk, and products purchased from them or from any other seller are not covered under our warranty. Buy from vgrpakistan.com for our 6-month official warranty.

Contact for Warranty Support

Business hours: Monday–Saturday, 12PM–10PM PKT.

Last updated: October 2026. VGR Pakistan reserves the right to update these terms at any time.