Refund policy
VGR Pakistan — Return & Refund Policy
✅ What's Eligible for Return/Replacement
We accept return or replacement requests only in these two cases:
- Dead on Arrival — faulty the moment you open it, verified by a continuous, unedited unboxing video
- Visible courier/transit damage — reported the same day as delivery, with photos
❌ Not Eligible
- Change of mind or personal dissatisfaction
- Any product that has been opened, used, or has a broken seal outside the two conditions above
⏰ Time Limit
Claims must be raised within 48 hours of delivery — no exceptions after this window. Faults that develop after 48 hours, or after the product has been used, are handled under our Warranty Policy (repair) instead — not eligible for refund under this policy.
📋 How to File a Claim
- Contact us via WhatsApp (+92 329 3844486) or email (info@vgrpakistan.com) with your proof — order number, photos/video, and a brief description
- Once approved, ship the product back to our office at your own cost, with tracking
- We inspect the product on arrival — a refund, replacement, or store credit is only issued after the item is physically received back. No refund is processed before that.
⏱️ Resolution Time
Expect 7–10 business days from when we receive the item back to final resolution.
⚠️ Important
Fraudulent, tampered, or mismatched returns are voided, with no refund issued.